Customer Service
International Shipping Information
Depending on the item, certain international shipping methods will be shown during checkout. Priority Mail International: Ships though United States Postal Service (USPS). Allow 10-14 business days for delivery. Other Shipping Options: If your order requires an alternative shipping method then what is listed on our check page (Air Freight or Special Handling), please contact us.
We ship to virtually any address worldwide. It is the customer's responsibility to research their country's customs regulations on which items (cigar accessories, humidors, cigars, etc.) are subject to import fees. Customers are responsible for any applicable taxes, duties or fees imposed by their country or the carrier to get their shipment through customs. Please note shipping charges quoted through our website to international destinations outside the U.S. do not include any customs fees your local post office may charge. Please check with your local customs office for detailed information.
Our orders are loaded into our order management system once a day every morning about 10 am Eastern Standard Time. Orders placed after this time may not be processd until the next business day. Allow for additional processing time during the holidays. First Class Mail International and Priority Mail International normally takes 10-14 business days for arrival. However, USPS asks to allow up to 6 weeks for international delivery.
Shipping prices displayed during checkout cover delivery of your order to the curbside or front door of the address you specify during checkout. Inside delivery is not available due to insurance restrictions.
Please allow for an additional 5-7 business days for all international orders containing cigars even when "rush processing" is selected.
Some countries prohibit the importation of tobacco related products. Please check your country’s import laws before placing your order. NOTE: We have blocked shipments of cigars going to Russia & Serbia due to their import regulations. However, orders with humidors or accessories are permitted to these countries. If cigars exist in an order to Russia or Serbia, shipping options will not be displayed and the order will not be processed. |
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